Quality & Compliance Analyst

Barcelona, Catalonia, Spain · Quality · Permanent

Description

TheFork, LaFourchette, ElTenedor, a TripAdvisor® Company is the leading online restaurants reservation platform in Europe with a network of more than 40,000 restaurants worldwide, more than 15 million monthly visits, 8 millions of opinionsand more than 7000 restaurants in Spain. The platform operates as "LaFourchette"in France and Switzerland as "ElTenedor" in Spain, as "TheFork" in Italy, Belgium, Portugal, Brazil, Sweden and Denmark . It also operates in English as "TheFork.com“, as Dimmi in Australia and as IENS in the Netherlands.


TheFork, LaFourchette, ElTenedor, connects restaurants and diners via TheFork, LaFourchette, ElTenedor, (website and application), as well as through TripAdvisor. Users can easily select a restaurant according to their own criteria (such as the localization, type of cuisine, restaurant type and average price), consult their reviews, check real-time availability and instantly book online. For restaurants, TheFork, LaFourchette, ElTenedor, provides a software solution, TheFork Manager, which enables restaurants to optimize reservation management, streamline operations and ultimately improve service and revenues, following Yield Management principles of price variability relative to time, a practice used successfully in the travel and hotel industries.


Under the direction of the Quality & Compliance manager of the Group, as Quality & Compliance Analyst, you main responsibility is to improve our customer satisfaction, for both our restaurants and our users. You will work in collaboration with sales and operational teams of the group.


Key responsibilities:

Requirements

Profile sought

We like organized people, dynamic and with good communications skills. Also use to work in a team and with a high work volume.

Benefits

Compensation & Localization:

Remuneration: attractive package composed with fix + variable compensation


Send us your resume to rrhh@eltenedor.es

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