B2C Customer Service French
TheFork, LaFourchette, ElTenedor, a TripAdvisor® Company is the leading online restaurants reservation platform in Europe with a network of more than 40,000 restaurants worldwide, more than 15 million monthly visits, 8 millions of opinionsand more than 7000 restaurants in Spain. The platform operates as "LaFourchette"in France and Switzerland as "ElTenedor" in Spain, as "TheFork" in Italy, Belgium, Portugal, Brazil, Sweden and Denmark . It also operates in English as "TheFork.com“, as Dimmi in Australia and as IENS in the Netherlands.
TheFork, LaFourchette, ElTenedor, connects restaurants and diners via TheFork, LaFourchette, ElTenedor, (website and application), as well as through TripAdvisor. Users can easily select a restaurant according to their own criteria (such as the localization, type of cuisine, restaurant type and average price), consult their reviews, check real-time availability and instantly book online. For restaurants, TheFork, LaFourchette, ElTenedor, provides a software solution, TheFork Manager, which enables restaurants to optimize reservation management, streamline operations and ultimately improve service and revenues, following Yield Management principles of price variability relative to time, a practice used successfully in the travel and hotel industries.
Under the Head B2CWord Wide, you will receiving calls from our users to solve doubts and giving them the best answers.
Agents are the first point of contact between our users and our business. Agents are experts in different areas of department.
This position will give service to French market mainly.
- Customer by phone and email to the Internet.
- Recovery cancellations of reservations.
- Guidance and resolve doubts or incidents
- Provide information relating to customer service and loyalty navigation.
- Moderation of opinions.
- Transmission reservations for restaurants.
Weekly shift : Monday to Sunday.
The team is located in Barcelona.
- French native
- Fluent Spanish and English will be a must
- Customer orientation
- Communication skills
- Dynamic and perseverant person
- Oriented results
- Good attitude is very important.