B2B Customer Service Dutch
Do you really enjoy good food and quality restaurants? Would you like to work with both on a professional level? Moreover, do you enjoy working for a dynamic organization which values your opinion? Then working for TheFork might be the perfect job for you!
“Where do we go for dinner?” Iens.nl, a website that is now a part of TheFork and TripAdvisor media group, which helps to answer this very important question daily. On a monthly basis iens.nl helps 2 million visitors find a restaurant to their liking. Registered users (or ‘tasters’ as we like to call them) write approximately 200.000 reviews per year about restaurants located in The Netherlands. These reviews and reservations are a vital part of our business.
As an independent online platform specialized in restaurant reviews, iens.nl stands for quality and transparency in our field. The data on our website and the communication with consumers as well as with restauranteurs are crucial to maintain the quality of iens.nl.
We are looking for a fulltime agent who can join IENS Support on the 1st of July.
Position is based in Barcelona.
- Affinity with the world of restaurants and hospitality (in restaurants)
- Knowledge of and interest of restaurant trends
- Call center experience
- Strong communicative skills
- A creative nature
- An analytical mind
- A transparent way of working
- Able to work independently yet also in a team environment
- Customer oriented
- Fluent in Dutch and English
- Also fluent in either Spanish or French, Portuguese, Italian, Turkish, Swedish and/or Danish is highly appreciated
- Supporting the manager
- Moderation of reviews
- Processing new and closed restaurants
- Answering the phone
- Answering questions asked by consumers / providing consumers with required information
- Answering emails
- Monitoring data on the website and entering changes
- Making sure that the list of restaurants in the Netherlands on iens.nl is complete
- Monitoring the quality of the reviews
- Monitoring the quality of restaurant details
- Implementing our fraud policy concerning the reviews
- Processing information requests from consumers and restaurant owners
Are you interested in this position? Please send your CV and a motivational letter to Geert, firstname.lastname@example.org