B2B Customer Service French and Spanish
Under the direction of the B2C Customer Service Manager and the Supervisors, your mission will be as a Customer Service Representative, accompanier our clients: Restaurant owners and, or restaurant managers to managing their needs via giving them both technical support and guidance.
To complete your mission you need to perform the following functions:
- Manage incidents via phone and email in about 70 % of your job.
- You will give technical support on our reservation and solve software-related incidents in about 30% of your job.
- Furthermore you will take out the required content changes Web-LaFourchette / eltenedor.es
Position is based in Barcelona.
Required skill and knowledge:
- Minimum one year proven experience as a Customer Service Representative. ( If you have some experience in the restaurant sector or similar areas is a big plus , but not a must)
- French as native language and very fluent level of Spanish and English.
- Some technological knowledge and experience in a technical support environment will be considered as a plus
- Working knowledge of MS office ( excel, word )
Your personal quilates:
- You are a good team player, but at the same time able to manage your own high volume of work. We like organized, dynamic person with high level of communication skills
- Empathic, guiding and pushy person
- Disciplined, energetic and ambitious