International Customer Satisfaction Manager

Barcelona, Catalunya, Spain · B2C Customer Service · Permanent


International Customer Satisfaction Manager

About TheFork

TheFork, a TripAdvisor® Company is the leading online restaurants reservation platform in Europe with a network of more than 40,000 restaurants worldwide, more than 14 million monthly visits, 7 millions of opinionsand more than 7000 restaurants in Spain. The platform operates as "LaFourchette"in France and Switzerland as "ElTenedor" in Spain, as "TheFork" in Italy, Belgium, Portugal, Brazil, Sweden, Denmark and Turkey. It also operates in English as "“, as Dimmi in Australia and as IENS in the Netherlands.

TheFork connects restaurants and diners via TheFork (website and application), as well as through TripAdvisor. Users can easily select a restaurant according to their own criteria (such as the localization, type of cuisine, restaurant type and average price), consult their reviews, check real-time availability and instantly book online. For restaurants, TheFork provides a software solution, TheFork Manager, which enables restaurants to optimize reservation management, streamline operations and ultimately improve service and revenues, following Yield Management principles of price variability relative to time, a practice used successfully in the travel and hotel industries.

Job description

Under the direction of the Global Director of Operations, as Global B2C Strategic Manager, you willYour main responsibilities are: Main quantitative objectives for the position:


Profile sought

Your personal qualities:


Compensation & Localization:

Remuneration: attractive package composed with fix + variable compensation

Position based in: Barcelona, some traveling will be required

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